Thank you for choosing our washable kraft paper bags. To ensure your shopping experience is as smooth as possible, we have developed the following return policy, please read it carefully before placing an order.
- Return Eligibility
If you are not satisfied with the washable kraft paper bags you purchased, you can apply for a return within the specified time after receiving the goods. Please ensure that the goods meet the following conditions:
The goods are unused, undamaged, and in the original packaging.
Customized products are not returnable unless there is a quality problem.
- Return Request
If you wish to return the goods, please contact us through the contact form on our website or the customer service email. Please provide the following information:
Order number
Product name
Reason for return
Attached relevant photos (if necessary)
We will process your application as soon as possible and provide further instructions.
- Return Shipping
Once your return request is approved, you need to package the goods securely and send them back to our designated return address. Please note that the return shipping costs are generally borne by the customer unless there is a quality problem or the goods are shipped incorrectly. - Refund Processing
We will process your refund as soon as possible after receiving the returned goods and confirming their status. Refunds will be made through your original payment method and processing time may vary depending on the payment platform. Please note that refunds are usually available within 5 business days. - Exchange Policy
If you wish to exchange the product (for example, a different color or size), please indicate this in your return request. We will do our best to accommodate your request based on stock availability. - Special Circumstances
If you find a product defect or error after receiving the product, please contact us within the specified time after receiving the product. We will bear the relevant return costs and provide you with a corresponding solution. - Customer Service
If you have any questions about our return policy or need more information, please feel free to contact our customer service team. We will be happy to help you.
Thank you for your support and understanding! We hope you have a pleasant experience when using our washable kraft paper bags.
